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Customer Service · Delivery
Our delivery fees are extremely simple. The following are processing and delivery costs for merchandise found in all categories.
- $14.95 delivery fee for up to three items in one purchase.
- $3.50 delivery fee per additional item in the same puchase.
Within New Zealand
- $30.00 delivery fee for up to three items in one purchase.
- $6.00 delivery fee per additional items in the same purchase.
All orders are delivered via registered Australia Post. We recommend your work or other suitable daytime address be used to ensure someone is available to accept your order delivery. If no one is available to accept delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it. We happily deliver to P.O. Boxes. Standard delivery time is between 3-10 working days for orders within Australia and 7-14 working days for orders within New Zealand. Sorry No C.O.D's or rainchecks.
All orders require a signature upon receipt unless you specify otherwise at your own risk. We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and other unforeseen circumstances.
Please note, orders placed after 8:30am will be processed and in most cases, are shipped the following working day. Please contact us should you want to calculate your delivery time more accurately.
We will happily express post any order upon request. Please email us at firstname.lastname@example.org prior to placing your order.
From time to time, we run free shipping promotions. To be notified by email for free shipping, or other similar offers and giveaways, sign up as a Therapy VIP (it only takes a minute). Currently customers can receive free shipping on orders over $50.00. This offer is automatically available at check out on all orders exceeding $50.00. After you have entered your Billing and Shipping Information, please click the Free Shipping button under Shipping Method. **Currently only Australian customers can receive free shipping on orders over $50.00.**