Important information

Returns / Refund Policy

During high volume sale periods there can be delays with order processing. Whilst our team is working hard to ensure your return is processed as soon as possible please allow an additional 5 - 7 business days for this. We appreciate your patience and understanding during this time.

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit or a refund if the item/s are returned to us within 30 days from the date of purchase, this resolution applies if;

  • The item does not fit you,
  • You are not satisfied with the quality,
  • Or, you have simply changed your mind.

HOW TO RETURN

  1. Download your returns form here
  2. Include your completed Return Form in your parcel.
  3. Post it back to our Online HQ at the address below.

    Therapy Returns
    3/11 Rocklea Drive
    Port Melbourne VIC 3207
    Australia
    +61 1800 004 543

THERAPY reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by THERAPY.

  • Please make sure your item it returned within 30 days of your order
  • Please make sure you return your item/s in the original condition as we cannot accept anything back if it is worn
  • Your 110% store credit note will be emailed to you upon return
  • Your refund will be processed back to your original payment method
  • Returns can take 5-7 business days to process once received in the warehouse

Unfortunately, we don’t offer exchanges but you are most welcome to place an order for the correct size/colour/style and once your return arrives we will process the refund to your original payment method.

STORE CREDITS
A THERAPY store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Therapy Store Credits do not expire

AFTERPAY RETURNS
Should you wish to return something you have purchased using Afterpay, the return process is still the same! 

Please note: Your personal agreement with Afterpay is separate to THERAPY. This agreement still stands and it is the responsibility of the customer to continue the scheduled fortnightly repayments. Any late fees associated with non-payment will be held liable to the customer.  

FAULTY RETURNS
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition when delivered to you. However, in the unlikely case of an item being delivered as faulty, we will be happy to provide you with a replacement, store credit or full refund provided:

  • The item is unworn and in original packaging
  • You notify us within 14 days from delivery date via our info@therapyshoes.com.au email including the order number, a brief description of the fault in your item(s) as well as pictures that show the item fault to be assessed by our customer service team before the item is returned.

For anything else, please email our customer service team info@therapyshoes.com.au or fill in the contact form