To our Therapy Shoes community, we have changed our returns policy until further notice in light of the Coronavirus (COVID-19) outbreak as the safety and wellbeing of our customers, team and community is extremely important to us. We appreciate that in these overwhelming times you may prefer to shop online, and to help make this as convenient as possible for you, we will be extending our returns policy from 14 days to 30 days until further notice. We are prepared to adjust as things progress and we will keep you updated, and you will hear from us with any changes. If you are unhappy for any reason, we will accept exchange or return of the unworn merchandise within 30 days of the order date. Returned merchandise must include the vendor packaging and be in the original condition as when it was received.
Customers will be responsible for shipping and handling charges for any returns/exchanges. Customers should take note of their reference/tracking number of their return delivery, for in the instance the goods go missing in transit, it will be deemed as not returned. It is the customer’s responsibility to ensure goods are packaged adequately to ensure they are not damaged during transit. For exchange of size, colour or style, please contact one of our friendly staff via email – [email protected] or call 1800 004 543. Please note that all returns must be sent at your own cost therefore please choose colours and sizes carefully, no re-delivery fee applies within Australia. To return merchandise for a refund, please also contact one of our friendly staff via email – [email protected] or 1800 004 543.
We will credit your original method of payment, excluding shipping charges and sales tax on shipping charges (unless goods are defective or not as ordered). Goods will only be deemed as refundable if they are returned in a resalable condition of which it is the customer’s responsibility. Worn merchandise cannot be returned unless there is a clear manufacturing fault and which is not the result of substantial wear and tear. If you think there is genuine fault with the item you have purchased please contact customer service on 1800 004 543 or email us – [email protected] If you any questions at all, give one of our friendly staff a call during business hours: 1800 004 543 or drop us a line via the contact us page.