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Shipping Policy

We have tried to make our shipping fees as straight forward as possible – The following are processing and delivery costs for merchandise found in all categories.

Within Australia

To our Therapy Shoes community, we have changed our shipping policy until further notice in light of the Coronavirus (COVID-19) outbreak as the safety and wellbeing of our customers, team and community is extremely important to us. We appreciate that in these overwhelming times you may prefer to shop online, and to help make this as convenient as possible for you, we have waived all standard shipping fees until further notice. We are prepared to adjust as things progress and we will keep you updated, and you will hear from us with any changes.

Within New Zealand

  • $20.00 flat rate for orders under $50.00
  • free standard shipping for orders above $50.00
  • express shipping is not available for New Zealand customers

All orders are delivered via registered Australia Post. We recommend your work or other suitable daytime address be used to ensure someone is available to accept your order delivery. If no one is available to accept delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it. We happily deliver to P.O. Boxes. Standard delivery time is between 3-10 working days for orders within Australia and 7-14 working days for orders within New Zealand. Sorry No C.O.D’s or rainchecks.

Important information

All orders require a signature upon receipt unless you specify otherwise at your own risk. We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation, public holidays and other unforeseen circumstances.

Please note, orders placed after 12pm (noon) will be processed and in most cases, are shipped the following working day. Please contact us should you want to calculate your delivery time more accurately.

Free shipping From time to time, we run free shipping promotions. To be notified by email of free shipping, or other similar offers and giveaways, then join the Club (it only takes a couple of seconds). Currently customers can receive free shipping on orders over $50.00. This offer is automatically available at check out on all orders exceeding $50.00.  Please ensure free shipping is selected in your shopping cart. **Free Shipping is available for Australian and New Zealand Customers – Express Shipping is not available for New Zealand Customers**