Returns

If you’re not 100% happy with your purchase, we will gladly accept returns of unworn merchandise within 30 days of the order date. Check out our options below or contact us with any questions via info@therapyshoes.com.au
 
Therapy Shoes offers the following: 
Refundid (instant refunds) on all non-permanent markdowns
110% Store Credit on all Therapy items
Standard Refund on all non-permanent markdowns
    *Permanent markdown items are only eligible for a store credit. This does not include purchases made during promo offers. 
    You can return any item with the exception of a sale item for change of mind
    If you have a faulty item, please email us directly.
     

    BEGIN YOUR RETURN

    Returns

    Please enter your order details to begin your return

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    Refundid - Instant refunds
    **IF YOU ARE RETURNING SHOES FROM NEW ZEALAND**
    For all NZ returns please address the return to:
    Therapy Shoes
    3/11 Rocklea Dr
    Port Melbourne
    VIC 3207 Australia
    Be sure to include your returns slip inside.
    If you believe there is an issue with your delivery, or you have received a faulty product please contact info@therapyshoes.com.au
      
    Please note, return postage fees are at the customer’s expense. We would suggest using a tracked postal service, as Therapy is not responsible for missing deliveries.