Returns

For returns from NEW ZEALAND, please skip to base of page.
 
We offer refunds on all NON SALE items.
 
You can either choose a 110% store credit or instant refund.
If you would like a 110% Store Credit, book your return directly below:
   
  
To receive an instant refund, complete the form below to get started:

Returns

Please enter your order details to access your refund now (Australian customers only)

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You can return any item with the exception of a sale item for change of mind
If you'd like a store credit, exchange or have a faulty item, please email us directly.


2. PRINT AND ATTACH YOUR LABEL
If you don't have a printer, simply take to the post office and they can print this for you. 
 
3. COMPLETE PAPER SLIP TO IDENTIFY REFUND METHOD
You will receive a paper return slip with your order, please specify which items you are returning and whether you would like a Refund* or an 110% Store Credit. 

4. DROP OFF YOUR PARCEL
The returns portal will locate your closest drop off point. 

 

Your return will processed within 5-7 business days once delivered to our warehouse facility. 
If you have any further questions, or would like to speak with customer service, please email us at
info@therapyshoes.com.au
 
**IF YOU ARE RETURNING SHOES FROM NEW ZEALAND**
For all NZ returns please address the return to:
Therapy Shoes
3/11 Rocklea Dr
Port Melbourne
VIC 3207 Australia
Be sure to include your returns slip inside.
If you believe there is an issue with your delivery, or you have received a faulty product please contact info@therapyshoes.com.au
  
Please note, return postage fees are at the customer’s expense. We would suggest using a tracked postal service, as Therapy is not responsible for missing deliveries.