Important information

Shipping Policy

Hey girl!
At Therapy Shoes we are here to help. Our order fulfilment team (who are superstars) are working hard to get your orders to you as fast as possible and in light of recent times, as safely as we can.   
The team generally dispatch all orders that have been received before midday and we guarantee that orders received after midday will be dispatched within the next business day.
There may be times where delays occur… (like our seriously addictive sale promotions).  It sucks – trust us, we know. But, rest assured it’s our goal to get your shoes to you as quickly as we can.
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation, public holidays and other unforeseen circumstances.
Contact us at info@therapyshoes.com.au if you have any concerns.
Our Shipping Deets:
Within Australia:
  • $10.00 flat rate for orders under $60.00
  • Free standard shipping for orders above $60.00
  • $15.00 flat rate to upgrade to express shipping
*Please note that depending on your location, Express shipping can now take up to 3 business days to COVID-19. Reach out to us in advance if you have any concerns.
Within New Zealand:
  • $20.00 flat rate for orders under $120.00
  • Free standard shipping for orders above $120.00
  • Express shipping is not available for New Zealand customers
All NZ orders are delivered via registered Australia Post. We recommend your work or other suitable daytime address be used to ensure someone is available to accept your order delivery. If no one is available to accept delivery, a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it. We happily deliver to P.O. Boxes.
Due to COVID-19 the current estimated delivery time to New Zealand is 8 – 15 Business Days as there are less flights to send parcels overseas. Please note that to speed up the shipping process AUS post are bypassing some scanning stages to save time, so you may not get another update until your parcel reaches New Zealand or even on the day your parcel is due to arrive at your address.
Please allow for up to 10 extra Business days once entering the country if your parcel is being transferred to your address from the local delivery network/sorting center. If you are worried about our parcel please contact us and we can escalate your concerns to the best of our ability.
Please contact AUS Post or NZ Post for deliveries to New Zealand (call NZ Post if your tracking number states your item has arrived in New Zealand) and reference your tracking number and they will give you all the details of the status of your parcel. Of course, if you are having trouble or cannot get adequate answers, we are always happy to escalate issues.
Free Shipping. Say What!??
Free shipping is available from time-to-time when we run Therapy Free Shipping Promotions. To be notified by email of free shipping, or other similar offers and giveaways, why not join the Club?
It only takes a couple of seconds. We promise!
Join the Club here.