Important information

Shipping Policy

Ooooo new shoes!
At Therapy Shoes we are here to help. Our order fulfilment team (who are superstars) are working hard to get your orders to you as fast as possible and in light of recent times, as safely as we can.   

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation, public holidays, peak times (such as Christmas) other unforeseen circumstances (we won't mention the lockdown word!).
Contact us at if you have any concerns.
Estimated Shipping Times:

We love that you want our items as fast as possible and our team works very hard to get them to you.

AUSTRALIA:  Between 2-7 working days if in Metro locations, or 5-10 working days if in Rural Australia.


So sorry, we have temporarily turned off shipping to New Zealand as we are having postage difficulties.  

Our Shipping Deets:
Within Australia:
$12.95 flat rate for orders under $80.00
Free standard shipping for orders above $80.00
Within New Zealand:
So sorry, we have temporarily turned off shipping to New Zealand as we are having postage difficulties.  
International Shipping
SORRY, we do not ship internationally at this time.  We know, we know.  We encourage you to sign up anyway as this is going to change in the very near future!
Express Shipping
There is a $20.00 flat rate to upgrade to express shipping, if turned on this will be an option at checkout.

Our dispatch team are legends however we may turn off express shipping during sales events or peak times, we know you want your orders as soon as possible (we love that!) however we don't want to be offering and charging you for a service that our team might not be able to provide.
If you are stressed about getting your order, please email our friendly team at and we can try to put your order to the top of the list.  We will try our best , however can't guarantee it will 100% make it in time for your event!

Express shipping is not available for New Zealand customers.
Shipping nitty gritty:
All AU  orders are delivered via E PARCEL or if express via STARTRACK EXPRESS or Auspost Express  . We recommend your work (they won't mind!) or other suitable daytime address be used to ensure someone is available to accept your order delivery. If no one is available to accept delivery, a card will be left for you and the parcel will be taken to your nearest Post Office or Depo where you can collect it. We happily deliver to P.O. Boxes.
If parcels are returned to us after not being picked up from a post office , we will be able to refund you, however we cannot refund shipping costs (as we have had to pay for the shipping plus the return shipping (insert sad face).

If you have purchased pre-order, items will be shipped based on the delivery dates indicated at time of purchase. Please note these dates are indicative and may be subject to change. We will contact you within 2 business days of this occurring.

Free Shipping. Say What!??
Free shipping is available from time-to-time when we run Therapy Free Shipping Promotions. To be notified by email of free shipping, or other similar offers and giveaways, why not sign up here?
It only takes a couple of seconds. We promise!