FAQs
Therapy Shoes offers Free shipping within Australia with orders over $80 as well as Buy now pay later including Afterpay making your online shopping that much simpler! With our easy returns system and instant refunds via Refundid you will be able to shop hassle free with no regrets!
If it’s your first time around here, you can get 15% off your first pair of Therapy shoes by signing up to the Therapy VIP club! As a Therapy VIP, you’ll get first access to our new collections, sales, and promotions we’re running.
Choosing your perfect shoe size is easy! Start by checking the size conversion chart on each product page, located above the size selector.
For the best fit, scroll down to the product description to check the fit notes for the specific style.
You can also view our comprehensive sizing chart, which includes step-by-step instructions on how to accurately measure your feet.
Still unsure? Our team is happy to help. Email us at info@therapyshoes.com.au and we’ll help you find your best fit.
Delivery Within Australia
- Metro Australia: 2–5 business days
- Rural Australia: 5–10 business days
During high-volume periods, including sales and promotional events, dispatch may take an additional 2–3 business days.
We’ll send you a shipping confirmation email with tracking details as soon as your order has been dispatched.
Please note that delivery times are estimates and may vary depending on your location and the courier.
We accept returns and exchanges on eligible items within 30 days of receipt. Items must be unworn, undamaged and in their original packaging.
Full-price items are eligible for a refund, 110% store credit or exchange.
Permanent markdown items are eligible for 110% store credit or exchange, subject to availability.
Final Sale items are not eligible for return or exchange for change of mind, sizing or preference.
For full details, visit our Returns & Refunds page.
If your size is out of stock, select ‘Notify Me’ on the product page and enter your details to be notified when it becomes available.
You can also subscribe to our mailing list and follow us on social media for restock updates and new arrivals.
To keep your shoes looking their best, we recommend addressing minor scuffs as soon as possible. Gently buff the area with a clean, damp cloth.
Avoid using detergents, harsh chemicals or abrasive products, as these may damage the material.
For more complex repairs or damage, we recommend visiting a professional shoe repairer for advice.
